Terms and Conditions

Last Updated: January 7, 2026

Welcome to Kridtech. By accessing or using our AI calling services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By creating an account or using Kridtech's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy.

2. Description of Service

Kridtech provides AI-powered calling and communication services designed to automate customer interactions, lead generation, and marketing campaigns. Our services include:

Custom AI voice agents for inbound and outbound calls
Real-time analytics and call recording
Call initiation tools

3. Account Registration

To use our services, you must:

Provide accurate and complete registration information
Maintain the security of your account credentials
Represent a legitimate business entity if registering on behalf of a company

Please note that you cannot change your password or login ID at this time.

4. Pricing and Payment

Kridtech operates on a pay-as-you-go pricing model:

Standard pricing is $0.50 per minute for AI calling services
You will be charged only for actual usage time
Setup fees may apply for custom agent configurations
You must add credits periodically to your dashboard to maintain service
All fees are non-refundable except as specified in our Cancellation and Refunds policy
We reserve the right to modify pricing with 30 days' notice

5. Acceptable Use Policy

You agree NOT to use our services to:

Make unsolicited calls that violate telemarketing laws or regulations
Engage in fraudulent, deceptive, or illegal activities
Harass, threaten, or abuse any person
Violate any applicable laws including TCPA, GDPR, and other privacy regulations
Attempt to gain unauthorized access to our systems
Transmit malware, viruses, or harmful code

6. Compliance and Regulations

You are responsible for ensuring your use of Kridtech complies with all applicable laws, including but not limited to:

Telephone Consumer Protection Act (TCPA)
General Data Protection Regulation (GDPR)
CAN-SPAM Act
Local telemarketing and privacy laws

7. Data Usage and Ownership

We will use your data solely to provide our services as outlined in our Privacy Policy. By using our platform, you grant us permission to use this data for service delivery and improvement purposes.

8. Service Level and Uptime

While we target 98% uptime, Kridtech does not guarantee uninterrupted service availability. We are not liable for service disruptions caused by maintenance, technical issues, or circumstances beyond our control.

9. Limitation of Liability

To the maximum extent permitted by law, Kridtech shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Termination

We reserve the right to suspend or terminate your account if you violate these Terms. You may cancel your account at any time by contacting your assigned representative or booking a meeting through our website.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by the laws of the jurisdiction in which Kridtech operates, without regard to conflict of law provisions.

Privacy Policy

Last Updated: January 7, 2026

At Kridtech, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI calling services.

1. Information We Collect

Personal Information

We collect information you provide directly to us:

Account information (name, email, phone number, company details)
Billing information (payment card details, billing address) - This data is NOT stored on our servers
Communication data (call recordings, transcripts, chat logs)
Usage preferences and settings

Automatically Collected Information

Device information (IP address, browser type, operating system)
Call metadata (duration, timestamps, connection quality)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for:

Providing and maintaining our AI calling services
Processing payments and managing your account
Improving our AI models and service quality
Sending service updates, security alerts, and support messages
Analyzing usage patterns to enhance user experience
Detecting and preventing fraud or security issues
Complying with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers: Third-party vendors who assist in service delivery (payment processors, cloud hosting, analytics)
Business Transfers: In case of merger, acquisition, or asset sale
Legal Requirements: When required by law or to protect our rights
With Your Consent: When you explicitly authorize sharing

4. Data Security

We implement industry-standard security measures to protect your data:

Encryption of data in transit and at rest where needed
Regular security audits and vulnerability assessments
Access controls and authentication protocols
Secure data centers with physical security measures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes and enforce agreements

Call recordings and transcripts are retained as long as we deem necessary, unless you request deletion or longer retention is required by law.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request access to your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Request a copy of your data in a portable format (may incur additional costs)
Objection: Object to certain processing of your data
Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, book a meeting with us from our landing page at kridtech.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and settings
Understand how you use our services
Improve our platform and user experience

You can control cookies through your browser settings, though this may limit some functionality.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

9. Children's Privacy

We do not knowingly or specifically collect personal information from children. However, there is not a set legal age requirement to use Kridtech.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our platform.

11. Contact Information

For privacy-related questions or concerns, contact us through our social media platforms or book a meeting.

Shipping Policy

Last Updated: January 7, 2026

Digital Service Delivery

Kridtech provides exclusively digital AI calling services. We do not ship physical products. All services are delivered electronically through our cloud-based platform.

Service Activation

Upon successful account registration and payment verification:

Our team will begin building your custom AI agent tailored to your specific needs
We will notify you via email and phone when your agent is complete
Login credentials will be provided (note: password and login ID cannot be changed at this time)
Your AI agent will be available for calling within 1 week of placing the order
Custom setup fees may apply in certain cases
Full platform access is granted after our team delivers your credentials

Onboarding and Setup

While we don't ship physical items, we provide comprehensive onboarding:

Credentials Delivery: Login credentials delivered to your registered email and phone number
Support: Technical support available via email, chat, and phone

Service Availability

Our services are available globally with the following considerations:

Multiple countries supported for outbound calling
Compliance with local telecommunications regulations
Regional data centers for optimal performance
Target service level: 98% uptime

Geographic Restrictions

Some regions may have limited or restricted access due to:

Local regulations on automated calling
Telecommunications compliance requirements
Data sovereignty laws

Contact our sales team to confirm availability in your region.

Delivery Confirmation

You will receive confirmation when:

Your custom agent is successfully created
Payment is processed
Any service upgrades are activated

Cancellation and Refunds Policy

Last Updated: January 7, 2026

1. Cancellation Policy

How to Cancel

You may cancel your Kridtech account at any time by:

Contacting your assigned Kridtech representative
Booking a meeting through our website

Effective Date of Cancellation

Cancellation takes effect at the end of your current billing cycle
You retain access to services until the billing period ends
No new charges will be applied after cancellation is processed
All active campaigns will be paused at the end of the billing period

Immediate Cancellation

If you require immediate cancellation:

Contact our support team for expedited processing
Your account will be deactivated within 24 hours
Unused time in the current billing cycle is non-refundable

2. Refund Policy

Eligible Refund Scenarios

Refunds may be issued in the following situations:

Service Outage: If our service is unavailable for more than 48 consecutive hours due to our fault, you may receive a prorated credit
Billing Error: If you were charged incorrectly, we will refund the erroneous amount within 5-7 business days
Duplicate Charges: Accidental duplicate charges will be refunded within 5-7 business days

Non-Refundable Charges

The following are not eligible for refunds:

Usage-based charges for completed calls and services rendered
Partial billing periods (we operate on pay-as-you-go basis at $0.50/minute)
Service fees after you've begun using the platform
Third-party integration costs or custom setup fees
Any setup fees charged for custom agent configuration
Violations of our Terms of Service resulting in account suspension

3. Refund Request Process

To request a refund:

Contact your assigned Kridtech representative and dispute the charge
Our billing team will review your request within 3-5 business days
If approved, refunds are processed to the original payment method within 7-10 business days

4. Account Data After Cancellation

Upon cancellation:

Your account data is retained for 30 days for potential reactivation
After 30 days, all data except legally required records will be permanently deleted
Call recordings and transcripts are deleted according to our Privacy Policy
You can request an export of your data before deletion (additional costs may apply)