Privacy Policy

Last Updated: January 7, 2026

At Kridtech, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI calling services.

1. Information We Collect

Personal Information

We collect information you provide directly to us:

• Account information (name, email, phone number, company details)
• Billing information (payment card details, billing address) - this data is not stored on our servers
• Communication data (call recordings, transcripts, chat logs)
• Usage preferences and settings

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Call metadata (duration, timestamps, connection quality)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for:

• Providing and maintaining our AI calling services
• Processing payments and managing your account
• Improving our AI models and service quality
• Sending service updates, security alerts, and support messages
• Analysing usage patterns to enhance user experience
• Detecting and preventing fraud or security issues
• Complying with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist in service delivery (payment processors, cloud hosting, analytics)
• Business Transfers: In case of merger, acquisition, or asset sale
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorise sharing

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest where needed
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Secure data centres with physical security measures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Call recordings and transcripts are retained as long as deemed necessary, unless you request deletion or longer retention is required by law.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format (may incur additional costs)
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, book a meeting with us from our landing page.

7. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, understand how you use our services, and improve our platform. You can control cookies through your browser settings, though this may limit some functionality.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

9. Children's Privacy

We do not knowingly or specifically collect personal information from children. However, there is not a set legal age requirement to use Kridtech.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our platform.

11. Contact Information

For privacy-related questions or concerns, contact us through our social media platforms or book a meeting.

Shipping Policy

Last Updated: January 7, 2026

Digital Service Delivery

Kridtech provides exclusively digital AI calling services. We do not ship physical products. All services are delivered electronically through our cloud-based platform.

Service Activation

Upon successful account registration and payment verification:

• Our team will begin building your custom AI agent tailored to your specific needs
• We will notify you via email and phone when your agent is complete
• Login credentials will be provided (note: password and login ID cannot be changed at this time)
• Your AI agent will be available for calling within 1 week of placing the order
• Custom setup fees may apply in certain cases
• Full platform access is granted after our team delivers your credentials

Onboarding and Setup

While we don't ship physical items, we provide comprehensive onboarding:

• Credentials Delivery: Login credentials delivered to your registered email and phone number
• Support: Technical support available via email, chat, and phone

Service Availability

Our services are available globally with the following considerations:

• Multiple countries supported for outbound calling
• Compliance with local telecommunications regulations
• Regional data centres for optimal performance
• Target service level: 98% uptime

Geographic Restrictions

Some regions may have limited or restricted access due to local regulations on automated calling, telecommunications compliance requirements, and data sovereignty laws. Contact our sales team to confirm availability in your region.

Delivery Confirmation

You will receive confirmation when:

• Your custom agent is successfully created
• Payment is processed
• Any service upgrades are activated

Cancellation & Refunds

Last Updated: January 7, 2026

1. Cancellation Policy

How to Cancel

You may cancel your Kridtech account at any time by:

• Contacting your assigned Kridtech representative
• Booking a meeting through our website

Effective Date of Cancellation

• Cancellation takes effect at the end of your current billing cycle
• You retain access to services until the billing period ends
• No new charges will be applied after cancellation is processed
• All active campaigns will be paused at the end of the billing period

Immediate Cancellation

If you require immediate cancellation:

• Contact our support team for expedited processing
• Your account will be deactivated within 24 hours
• Unused time in the current billing cycle is non-refundable

2. Refund Policy

Eligible Refund Scenarios

Refunds may be issued in the following situations:

• Service Outage: If our service is unavailable for more than 48 consecutive hours due to our fault, you may receive a prorated credit
• Billing Error: If you were charged incorrectly, we will refund the erroneous amount within 5-7 business days
• Duplicate Charges: Accidental duplicate charges will be refunded within 5-7 business days

Non-Refundable Charges

The following are not eligible for refunds:

• Usage-based charges for completed calls and services rendered
• Partial billing periods (we operate on a pay-as-you-go basis at $0.50/minute)
• Service fees after you've begun using the platform
• Third-party integration costs or custom setup fees
• Any setup fees charged for custom agent configuration
• Violations of our Terms of Service resulting in account suspension

3. Refund Request Process

1. Contact your assigned Kridtech representative and dispute the charge
2. Our billing team will review your request within 3-5 business days
3. If approved, refunds are processed to the original payment method within 7-10 business days

4. Account Data After Cancellation

• Your account data is retained for 30 days for potential reactivation
• After 30 days, all data except legally required records will be permanently deleted
• Call recordings and transcripts are deleted according to our Privacy Policy
• You can request an export of your data before deletion (additional costs may apply)

5. Reactivation

• Reactivation is possible within 30 days of cancellation
• Contact your representative to restore your account with existing data
• After 30 days, you must create a new account

6. Pay-As-You-Go Billing

• You're only charged for actual service usage at $0.50 per minute
• No long-term contracts or commitments required
• Billing is calculated by the minute for call time
• You must add credits periodically to your dashboard to maintain service
• Setup fees for custom configurations are separate from the per-minute rate

7. Disputes

If you dispute a charge, contact us within 30 days of the charge appearing, providing detailed information about the disputed amount. We will investigate and respond within 10 business days. Resolution may include a refund, credit, or explanation of charges.

8. Contact for Cancellation / Refunds

Auto-Recharge Policy

Last Updated: August 24, 2026

1. What Auto-Recharge Does

When you enable Auto-Recharge, Kridtech automatically charges your saved payment method the amount you configure whenever your account's usage credit balance falls below the threshold you set. This exists to prevent your AI voice agents being interrupted when credits run out.

Auto-Recharge is off by default. It never runs unless you turn it on.

2. Your Authorization

By ticking the authorization box when you save a payment method, you give Kridtech express permission to charge that method under the conditions above, without a separate approval for each individual charge.

We record each authorization: the date and time, the amounts you agreed to, the version of this policy shown to you, and the IP address and browser you used. That record is what a charge relies on, and we keep it for as long as the authorization stands.

The authorization remains valid until you disable Auto-Recharge or remove the payment method. Removing the method revokes it immediately.

3. Amount, Trigger and Limits

• You choose the recharge amount and the low-balance threshold that triggers it.
• You choose a maximum per charge. We never charge more than this in a single debit, whatever else is configured.
• The auto-debit amount can be set anywhere from 5 USD to 100 USD, or the equivalent in your account's currency. If you do not choose one, it is 50 USD.
• For cards processed by Razorpay, the per-charge ceiling registered with your bank is fixed when you authorize the card. Raising it requires authorizing the card again.
• Changes take effect for future charges only.

There is no fixed schedule and no cap on how many times Auto-Recharge can run in a month. It runs only when your balance falls below your threshold.

4. Payment Processing and Security

Card details are collected and stored by our PCI-DSS compliant payment processors: Razorpay for INR accounts and PayPal for USD, EUR and GBP accounts. Kridtech never stores your full card number on its own servers. It stores only a token issued by the processor, the last four digits, the card network and the expiry date.

Charges are processed under the card network rules governing card-on-file and recurring transactions. They appear on your statement as KRIDTECH.

5. Notifications

• We email you before your balance reaches the trigger, so an automatic charge is never the first you hear of it.
• We email you a receipt after every Auto-Recharge, stating the amount charged, the card used, the credits added and your resulting balance.
• We email you when a charge fails, and again when Auto-Recharge stops after repeated failures.

These emails go to the address on your account. Auto-Recharge cannot be enabled on an account with no email address, because the receipt is part of the authorization.

6. Failed Charges

If a charge fails (insufficient funds, an expired card, a bank decline), we email you and Auto-Recharge is retried on your next qualifying call. After three consecutive failures we stop trying, so your card is not repeatedly presented and declined.

You can resume it yourself from Settings > Billing > Automatic Recharge once you have added or updated a payment method. No support ticket is required.

If your balance reaches zero, outbound and inbound calling is suspended until credits are added.

7. Cancelling or Changing Auto-Recharge

You can turn Auto-Recharge off, change the amount, the threshold or the maximum, or remove your saved payment method at any time from Settings > Billing > Automatic Recharge. It takes effect immediately for all future charges. There is no cancellation fee, no retention step, and no need to contact anyone.

Removing a saved payment method also turns Auto-Recharge off and revokes the authorization automatically.

Disabling Auto-Recharge does not reverse charges already processed, and does not remove credits already added to your balance.

8. Refunds

Auto-Recharge credits are non-refundable except where required by law, or in the case of a verified billing error, which we will correct within 5 business days of confirming it.

This is in addition to the refund scenarios in our Cancellation & Refunds policy, which continue to apply.

9. Disputes and Chargebacks

If you believe an Auto-Recharge charge was made in error, contact kridtechappointments@gmail.com within 30 days of the charge appearing, before initiating a chargeback with your bank, so we can investigate and resolve it directly. We respond within 10 business days.

10. Changes to This Policy

We may update this policy from time to time. Material changes (to how consent is obtained, or to how or when charges are triggered) will be notified by email or an in-dashboard notice before they take effect, and we will ask you to authorize Auto-Recharge again.

Contact Us

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